I would like to query/ complain about a charge on my bill.
I have been charged for a telephone call to my own number while living overseas (how can I call myself???) and also for 2 days of data roaming when I have intentionally switched off Mobile Data during the time that I am away.
There seems to be no way to raise a question when viewing my bill and the online chat function isn't working.
Can anyone suggest how to make contact?
Hey @CMH, have you managed to check My O2 or reach out to anyone since you last posted? I hope the advice above helped, but do let us know how you're getting on
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Thanks for the suggestion - I just checked my call log and I have no record of any calls received on the 2 days that I am supposed to have received 2 phone calls with a charge of 13.69GBP and 26.30GBP! It would be great if someone from o2 can get back to me and explain what options I have for requesting a refund....!