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Changing plan and getting Disney + extra

Zane1905
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I have a plan which I included Disney + and now I pay monthly fee which is added onto my phone bill. I have just upgraded and was wanting to use the 6 month extra for Disney + but it’s not allowing me select this extra as it’s active. If I cancel the extra will it then allow me to use my 6 month free extra for Disney +

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MI5
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@Zane1905 

Yes, you need to cancel the current subscription.

Guide: Adding and removing O2 Extras  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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MelissaPhillips
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Thank you for posting this, I was having exactly the same problem, now it’s showing slight_smile

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