Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Wrong contract given

Hi everyone, I've just ordered an upgrade through the O2 chat window, and I was given a really good deal on a Sim only upgrade. Now I've got the email and it's not the one I ordered! Is there a way to contact O2 again – tonight – to let them know?! P...

Resolved! sim cards

I have just bought my partner a new Samsung Galaxy J3 and the sim card out of her old phone is to big for her new phone but i want know how to transfer her number from the old sim card onto the new smaller sim card for her new phone can anyone help p...

Resolved! My bill

My bill was due on the 23rd of December but is yet to come out ? I did upgrade my tariff recently but they said the mayments would continue to be taken direct debit as normal. Why hasn’t the payment been taken? It’s very futrating.

Resolved! mobiles.co.uk & 02 have made a right mess of my new contract

I had taken out a new contract with mobiles.co.uk at £39 a month and i moved my current number (out of contract number that i wanted to keep) over to it.That was all good, then i seen a better deal at £29 a month on mobiles.co.uk website and i asked ...

Resolved! New Contract and data sharing plan

I am planning to upgrade my iphone 7 to an iphone x tomorrow. And i have a couple of queries. I currently have 30gb of data, which is more than enough for me One of my queries, can i pay, say £500 as a down payment, or does it have to be a specific a...

Resolved! Gone abroad not on contract

I am abroad and not using my O2 phone at all, I need to cancel my phone, but they dont have email contact system anymore, they directed me to their website to get support from live chat, still nothing working on live chat. The internet is still worki...

Resolved! AIRTIME BILL

I've been charged for an 'airtime bill'. im just wondering what this is? Thanks.

Resolved! Can I switch to sharer tarriff

I recently upgraded to an iPhone X with 20gb+10gb free tarriff.. I want to move to a sharer tarriff and share data with my family.. wanted to know if I can move or if I have to wait until contract is up?

Resolved! WiFi Calling and Roaming?

I'm using an iPhone 6s and just noticed that O2 has made WiFi calling available. I used to have this on EE and found it useful occassionally, particularly as it worked seamlessly. However, EE stated explicitly that calls from abroad using wifi counte...

Resolved! Claiming Rewards for Extra Credit

My monthly allowance has expired so I thought I would claim my rewards and use £10 to top up my phone, I had a text to say reward had been claimed but my balance on my phone is zero, can anyone explain where my £10 reward has gone or how I use it as ...

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