Solved: Refurbished phone

Sinead · ‎17-08-2018

I got new phone one week ago.today it fell and screen shattered.screen smashed.i have/pay full insurance monthly.when contacted 02 was told I'd be getting a refurbished phone.as part of my contract I'm am paying full price for a brand new phone.does 02 have the right to only give me a refurbished phone or am I within my rights to ask for a new phone??thanks.any info appreciated

MI5 · ‎17-08-2018

Your insurance T&C's determine what you are entitled too so check them and see what it says.
In all honesty, most ins policies will only replace with a refurbished phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎17-08-2018

Your insurance T&C's determine what you are entitled too so check them and see what it says.
In all honesty, most ins policies will only replace with a refurbished phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎17-08-2018

It likely will be a like for like refurb or a model of similar specifications

jonsie · ‎18-08-2018

You can try insisting on a new phone...

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