obtaining old phone bills

[Clareyfairy91]

hi there, just been speaking with customer services, and they say that they now only have 2 years of phone bills available. has anyone managed to find a way to get older bills? thanks

[Cleoriff · Accepted solution]

Hi @Clareyfairy91  Two years is the maximum you can view them.

However, you could ask for a SAR ..Subject Access Request, which may give you further info

https://www.o2.co.uk/help/safety-and-security/how-to-get-a-copy-of-the-information-we-store-about-yo...

[Cleoriff]

For info @Clareyfairy91 If you look at this link, it will show you how to get to the part of the bill where you can view  the last 18-24months

https://community.o2.co.uk/t5/How-to-Guides/How-do-I-get-to-the-Download-Bill-page/ba-p/1014096

[MI5]

As far as I’m aware it’s only ever been 2 years?
Have you a different experience @Clareyfairy91 ?

[Anonymous]

I thought the maximum was 2 years always & don’t you need to pay £10 for a SAR? 

[Cleoriff]

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@Anonymous wrote:

I thought the maximum was 2 years always & don’t you need to pay £10 for a SAR? 

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Yes and no point if you can't get further information.....:smileywink:

Though Legal personnel can go back further than 2 years if required for a court case...

[MI5]

Legally o2 have to keep records for 6 years but there’s no obligation to provide this to the customer.

[Cleoriff]

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@MI5 wrote:
Legally o2 have to keep records for 6 years but there’s no obligation to provide this to the customer.

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Yes I realise that....although as we have no idea why @Clareyfairy91 needs these records and it may be for a court case, I thought it was worth pointing out..

[Clareyfairy91]

thanks everyone for all your infomation, I have emailed the SAR team, to see if the informaiton is held, before I sumbit a SAR request. it would be worth the £10! 

[MI5]

Good luck and if it is for a legal case, your solicitor may be best to approach o2 for the info on your behalf.