Solved: obtaining old phone bills - Page 2

Clareyfairy91 · ‎20-05-2018

hi there, just been speaking with customer services, and they say that they now only have 2 years of phone bills available. has anyone managed to find a way to get older bills? thanks

Cleoriff · ‎20-05-2018

Best of luck @Clareyfairy91 I hope you get it sorted.

Welcome to the forum by the way

Veritas Numquam Perit

Marjo · ‎22-05-2018

Hi @Clareyfairy91, how are you getting on?

Good to see you got some next steps for this - let us know if you make any progress with the SAR in the end?

Thanks for your help guys @Cleoriff, @MI5, @Anonymous!

Clareyfairy91 · ‎22-05-2018

Hi there, SAR say they only hold 2 years of detailed phone bills, they can provide older info such as when contract taken out, amounts paid, addresses, but none of the detail of calls/messages made. Thanks for all your info, much appreciated.

MI5 · ‎22-05-2018

Sorry we couldn't help in this case @Clareyfairy91 😞

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎22-05-2018

@Clareyfairy91 wrote:
Hi there, SAR say they only hold 2 years of detailed phone bills, they can provide older info such as when contract taken out, amounts paid, addresses, but none of the detail of calls/messages made. Thanks for all your info, much appreciated.

As we thought @Clareyfairy91. Happy to help though

Veritas Numquam Perit

Marjo · ‎23-05-2018

Thanks for coming back to update everyone @Clareyfairy91, much appreciated.

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