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obtaining old phone bills
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on ‎20-05-2018 12:13
hi there, just been speaking with customer services, and they say that they now only have 2 years of phone bills available. has anyone managed to find a way to get older bills? thanks
Solved! Go to Solution.

Re: obtaining old phone bills
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on ‎20-05-2018 12:22
Hi @Clareyfairy91 Two years is the maximum you can view them.
However, you could ask for a SAR ..Subject Access Request, which may give you further info
Re: obtaining old phone bills
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on ‎20-05-2018 12:26
For info @Clareyfairy91 If you look at this link, it will show you how to get to the part of the bill where you can view the last 18-24months
https://community.o2.co.uk/t5/How-to-Guides/How-do-I-get-to-the-Download-Bill-page/ba-p/1014096
Re: obtaining old phone bills
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on ‎20-05-2018 12:27
Have you a different experience @Clareyfairy91 ?
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)




Re: obtaining old phone bills
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on ‎20-05-2018 12:37
I thought the maximum was 2 years always & don’t you need to pay £10 for a SAR?
Re: obtaining old phone bills
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on ‎20-05-2018 12:44
Re: obtaining old phone bills
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on ‎20-05-2018 13:03
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



Re: obtaining old phone bills
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on ‎20-05-2018 13:06
@MI5 wrote:
Legally o2 have to keep records for 6 years but there’s no obligation to provide this to the customer.
Yes I realise that....although as we have no idea why @Clareyfairy91 needs these records and it may be for a court case, I thought it was worth pointing out..
Re: obtaining old phone bills
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on ‎20-05-2018 13:11
thanks everyone for all your infomation, I have emailed the SAR team, to see if the informaiton is held, before I sumbit a SAR request. it would be worth the £10!
Re: obtaining old phone bills
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on ‎20-05-2018 13:44
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)


