lost ipad

[louisa123]

I have lost my ipad how do I put a stop to the sim and does my insurance cover loss or just damage

[Cleoriff Level 94: Supreme · Accepted solution]

Hi @louisa123 

Please follow the advice on this thread

https://community.o2.co.uk/t5/How-to-Guides/Lost-or-Stolen-O2-Device-How-to-Report-it/ba-p/1023988

You need to report it asap

[Cleoriff Level 94: Supreme]

@louisa123 

Re your insurance. You need to check the terms and conditions of the policy. We have no idea which one you have?

[MI5 Level 94: Supreme]

How much are you paying per month for insurance?
If covered, you need to call customer services to process the claim http://www.o2.co.uk/contactus