bill payment

[Anonymous]

ike to make the missed payment on the account

[gmarkj · Accepted solution]

Hi @Anonymous, this is not customer services.
You would need to call them on 202 from your o2 device or the landline number on this link www.o2.co.uk/contactus.
Also please come back and remove your phone number as this is a public forum and anyone can see it.

[jonsie]

Yes you need to do the calling I'm afraid. Use the drop down box to edit out your number. 

[MI5]

You can pay through your Myo2 http://www.o2.co.uk/myo2

[MI5]

Also @Anonymous have a look at other ways to pay here http://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill/ba-p/1014090

[jonsie]

I think depending on how long since the missed payment, the OP may have to call customer service especially if the phone has been barred. 

[MI5]

Quite possibly but the info isn't clear.

[Cleoriff]

Also another poster who thinks they are talking to CS. I really find this worrying. Particularly if they are 'waiting' for CS to get back to them...thereby allowing non payment to go on longer

[MI5]

It's gonna happen more and more until CS response times improve.
People get frustrated hanging on and see the other suggestion on the website to "ask the community" and assume we are an extension of CS.....

[gmarkj]

Yep, not good.
Made worse by other customers being referred here by CS (either phone, guru or chat).
@Toby - really need to put something on the home page (of the community) that this is not "staffed" by people with access to accounts.