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bill payment

Anonymous
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ike to make the missed payment on the account

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Cleoriff
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I think an overview would be good, Bullet points if you like. Pretty much like most articles we have now? People will still come and ask questions and that's fine. They ask about Refresh, Paying bills, Voicemail, O2 Open etc etc etc.....Could it not be a guide that would be added to as and when needed..and we could refer people to if their question is general? The O2 official guide tells you what it is...NOT how you use it...

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Message 31 of 35
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Cleoriff
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Or even a general overview with a FAQ sheet on Tugo...?

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gmarkj
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You (generic you, rather than anyone specific) could outline certain scenarios - for instance while in the UK, or abroad - and highlight how it works there.
Would also need to include references to switching off vm if abroad to avoid charges as that is a common one.
And no, that is not me volunteering!!

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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MI5
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Done a quick overview here.
Feel free to add to it.
http://community.o2.co.uk/t5/Other-Products-Services/A-brief-overview-of-Tu-previously-TuGo/m-p/1022...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Message 34 of 35
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adamtemp64
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@jonsie wrote:

Many of us had the beta version originally and the TuGo team relied on our feedback. I think at that time it was the Superusers. Seems to me we are still the best source of experience and information.... 


now I remember those days lol

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Message 35 of 35
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