Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

No updates

On the 11th of Febuary i ordered a new tablet and o2 took my money for it. Yet three week later i still have yet to recieve it or get any emails that it has even been shipped

5g Sim for new Samsung S21

Afternoon,I pay for a sim only monthly contract with O2. I have recently purchased a new Samsung S21 directly from Samsung.I want to put my existing sim in my new phone but I believe I require an updated 5g enabled sim. (My current sim card is a few ...

JGib123 by Level 1: Joiner
  • 2 replies
  • 0 kudos

How to cancel my contract?

Hi.I bought my phone from you, but my insurance didn't cover my claims because it was purchased by my friend. The contract is still running (£33 a month) one year after the closure and unusability. How can I make them aware of that if they're unrespo...

Resolved! Calm

How could I use my extra ?

Carolina by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! How can I change my num

Hello I just wanted to find out how I can change my 02 number to another 02 number

Resolved! new mobile phone deal

My current O2 deal ends soon and I wanrt to speak with someone about a new deal. I am finding the O2 website very frustrating trying to contact someone.

ND157 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! contract

I need to know the date my contract began

Jo56 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Porting my old number to O2

I am new with O2, I received the sim and it is active now with new number , on time of ordering I provided the PAC code because I want to transfer my old number to O2. Do I need to do anything else or just wait for my old number to be ported and how ...

ALimam by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! swapping to a Sky mobile Sim only

I have always been with O2 but Sky are half the price for the same deal i have with O2. When you swap providors is it juist text / whatsapp (if not backed up) messgaes that you lose? Do i need to back up photos etc? and do i keep all of the apps that...

DarrenN by Level 1: Joiner
  • 1 replies
  • 0 kudos