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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 237414 Views
  • 2 replies
  • 2 kudos

Resolved! New o2 phone, switching number

I lost my old phone (O2 pay monthly SIM), got a new one online and phoned up O2 to request a new SIM. Arrived fine, but the old number has not switched over to the new SIM after a week? Is this a normal amount of time to wait? Keeps telling me SIM no...

jack_s97 by • Level 1: Joiner
  • 410 Views
  • 1 replies
  • 0 kudos

Resolved! spendcap and device plan

You have sent me a text saying I've reached 100% of my Spendcap. I have looked everywhere on your "upgraded" website and can find no reference to my "Spendcap". Also, I have two phones on my bill . On my account details is written that I have a devic...

Jet by • Level 1: Joiner
  • 317 Views
  • 1 replies
  • 0 kudos

Resolved! Contract

How long is my contract for? I want to change to another provider 

JC12 by • Level 1: Joiner
  • 268 Views
  • 1 replies
  • 0 kudos

Resolved! getting a refund

2 have incrrectly chargd me for internation calls this month £ 370 they have agreed to pay me a refund next month but they want to me to pay this monts bill first, should I ask them to confirm this by email before i pay

chrisg53 by • Level 1: Joiner
  • 508 Views
  • 1 replies
  • 0 kudos

Refund

I reported phone lost in about July 21 and cancelled the sim contract. Re number xxxxxxxxx. I have recently discovered that I have still been charged and it was not cancelled. You have kindly cancelled it now, but I would like a refund for all the ch...

Resolved! Bills and payment

Hi hope you’re well.I have been in USA for a number of months now. I couldn’t get through to the customer services previously so I sent an email requesting a service termination in September of 2022. I’ve heard from experian that there has been a def...

SAS45 by • Level 1: Joiner
  • 368 Views
  • 2 replies
  • 0 kudos

Resolved! Not re

Not receiving verification codes by text message

50mobcon by • Level 1: Joiner
  • 326 Views
  • 1 replies
  • 0 kudos

end of contract

my phone number is xxxxxxxxxx, could you please advise me as to whether i have come to the end of my contract and the phone has been paid for. if so could i transfer over to a pay monthly Sim only deal [Mod edit: Please do not share personal details ...

shivy85 by • Level 1: Joiner
  • 399 Views
  • 2 replies
  • 0 kudos

safesearch

my safesearch is locked , how do I unlock it 

buddy3 by • Level 1: Joiner
  • 424 Views
  • 2 replies
  • 0 kudos

Resolved! Voucher for £1 Samsung Earbuds Isn't Working

Hi I have received my voucher code to get my £1 Samsung Earbuds. I am logged in to my account. I have used the link provided in the text. When I put in the voucher code it doesn't work. I can provide a screenshot proving that I've put the correct cod...

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