Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

I've already got a PAYG sim and want to...

...get an ADDITIONAL sim card and number on Pay Monthly but I don't know which option to choose between the PAC and STAC codes in my basket. Ideally I'd like to have two accounts (one for each number) so that I can link my new Pay Monthly number with...

Resolved! upgrade

If I upgrade my phone before the end of my contract am I refunded the difference

Resolved! Porting of number is taking many days - Looking for help with this

I moved a mobile to O2 last week (Thursday) and when entering the PAC I was told the phone number would move the same day. It's now Monday late evening and still the number has not moved. This is now costing me money as my old contract will not stop ...

Resolved! Cancellation team chat link doesn't work

Hi, I'm at the end of my contract, and mainly because of the lousy customer service and mid contract price rises (that's not even a contract if they can rise prices, it's robbery) - I'd like to cancel after the contract is ended (and go to another pr...

Unresponsive Fraud Team

Hi, I had 2 Pay Monthly contracts taken out in my name unknowingly in early March 2023. I found out pretty quickly and reported it via the O2 customer service team as impersonation fraud within a few days. About a month later I received a message fro...

Upgrade prices

Why are package prices for new customers cheaper than upgrade prices? Also, why are even the new customer prices dearer than equal (or better) packages offered by other networks? I'd like to upgrade to a new device and package but its far cheaper to ...

Resolved! Need data while changing tariff

I am in Spain at the moment. I have run out of data and I also changed my tariff so it won't let me buy more data for now. I need data immediately as I am traveling

Resolved! Pay final bill

I have left O2 but have a final bill to pay. The automated payment numbers no longer recognise my number as it has been transferred to my new provider. How can I pay the final bill please.

Change date of payment

Hi my bill normally comes out on the 17th of the month I need to change it till the 24th

Resolved! how to top up my contract phone number

Hi my name is Irene Yang.And my phone number is [Removed]. I realized it's overdue and I can't log in my account neither website nor app cuz I always logged in with the 4-digital code. But it's out of service atm. So can't top up myself. And mine is ...

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