Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 241262 Views
  • 2 replies
  • 2 kudos

Switch from sim to esim

I have bought an iPhone 14 pro which requires esim. My previous phone was an android which I was using a physical sim. I was wondering how do I switch from the physical sim to the esim. I currently have a sim only contract. Thanks

Aaryan by Level 1: Joiner
  • 1893 Views
  • 3 replies
  • 0 kudos

Resolved! My bill

There are 2 mobile numbers on my o2 account that are not mine. I have received 2 texts today. One confirms my usual monthly bill. The other is proposing to take a new payment. Please advise how to stop this. I have also received emails about these ne...

BarbaraB by Level 1: Joiner
  • 316 Views
  • 1 replies
  • 0 kudos

Resolved! Order

hican you explain the order on the account that has been processed as i havent put in an order and i didnt think my sim contract ran out till next year

Deb14 by Level 1: Joiner
  • 294 Views
  • 1 replies
  • 0 kudos

Resolved! Unrestrict adult sites

Hi how do I enable adult content on my account ?

Shumba by Level 1: Joiner
  • 593 Views
  • 1 replies
  • 0 kudos

Resolved! Ported problems.

Hi I’ve moved to o2 from Lyca. When I ordered my sim I gave o2 the pac code to transfer my number. Got the SIM card, popped it in and everything seemed fine. However my number has still not been ported and my number on Lyca was disconnected on Friday...

VickyH by Level 1: Joiner
  • 961 Views
  • 4 replies
  • 0 kudos

Bars on account

Please help someone. Spoken to o2 customer service 8 times in last month, 3 times to supervisors as random bars kept being put on my account. I never got a text warning me of the bars/ restrictions and only found out when i contacted O2. Multiple cha...

B-jlaw44 by Level 1: Joiner
  • 1044 Views
  • 2 replies
  • 0 kudos

Incremental discounts for additional connections

I just upgraded two SIMs on my O2 account and added another (moving from Giffgaff to O2).During the conversation, I was advised that the discount applied would be 20% on the first additional connection, 30% for the second, 40% for the third etc. I wa...

Resolved! SMS from 60109

I just got a very odd message from 60109 "O2 Mon-Fri 8am-9pm, Sat 8am-8pm, Sun 8am - 6pm bit.ly/3v7W9of Call connection service supplied by Caller Centre Ltd SMS cost £3 08000496088" Does any one know what it is, and if it is legitimate Thank you

Kopiert by Level 1: Joiner
  • 1070 Views
  • 3 replies
  • 0 kudos

Resolved! o2 Switch Up and credit check

can anyone clarify the process for Switch Up, my credit rating is not great and after 6 months on Sim Only I was able to upgrade to Handset with no need to credit check with plus plan and Switch Up included, spoke to one of my local stores about poss...

iancarr by Level 1: Joiner
  • 8999 Views
  • 18 replies
  • 1 kudos