pay monthly

[brandon3]

i’ve got money in my o2 account but o2 wants my bank details so they can take the payment from my bank, is there a way they can take payment from the o2 balance 

[Cleoriff]

@brandon3 

You need to contact payment management.

Details here Guide: How to find help & contact O2 

To pay bills, ask for payment extensions or query bills etc, you need to contact the Payment Management Team.

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am

[brandon3]

they only give me 2 options when i call to top up from credit or debit card or by voucher

[Enlli]

Are you PAYG or Contract?

Top up is not a thing on Contract

[MI5]

@brandon3 

Sounds like you are on a rolling plan Pay As You Go: Introducing "Rolling Plans" 

If so, you need a debit card attached to make the top ups which are automatically done via a continuous payment authority.

[Oxonian]

@brandon3 

It would be useful to have some detail on the situation here and how this has arisen ?

Have you moved from PAYG to pay monthly, taking an existing PAYG balance with you ? 

[pgn]

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@brandon3 wrote:

i’ve got money in my o2 account but o2 wants my bank details so they can take the payment from my bank, is there a way they can take payment from the o2 balance 

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@brandon3 - O2 will use your bank details to take payment when your account Airtime balance reaches zero. Any PAYM balance you have on your account will be used first, then remaining monthly amounts will be deducted from your bank.  This assumes you are on an O2 contract (O2 Refresh, PAYM or SIM-only, SIMO). 

More on how a credit balance in your account is used if you are on a Refresh contract here: Guide: How does O2 Refresh work? 

If you are PAYG, either Big Bundle or Rolling Plan, as outlined above, then you pay yourself every month or use a debit or credit card for rolling payment (no bank details needed).

Good luck!

[brandon3]

i am on a rolling plan but i need to update my payment method when i try this it doesn’t let me as i dont have the balance in my bank its on my o2 account 

[MI5]

@brandon3 

As I said above, a rolling plan can only be renewed with a linked debit card.

You cannot use your balance.

To do so, switch back to a bundle which will take credit to renew your bundle.