Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Insurance - given wrong information still in 14 day period should I cancel?

Hi all. I'm a bit miffed with O2. I've been a customer for years and last week bought out my refresh contract to upgrade. I was told by the salesman in the O2 shop that if you take out the insurance and need to use the service it's usually next day r...

Resolved! Lost phone numbers

I've just received a new sim (kept old number) from O2 shop which was installed by an assistant, however, I now only have my contacts' e-mail addresses and not phone numbers. Can anyone help with this?

No incoming call alert!

I have lost the incoming ring alert on my nokia. How can I retrieve it

Resolved! How often can you use o2 refresh?

I'm just over a year into a 2 year contract and was considering using o2 refresh to get a better phone, but what if I wanted to this again in a years time? How often are you allowed to do it? Thanks

Second line declined

Hi, I am new to the forums and not sure this is in the right section?, but here goes, I was hoping for some advice, I have been with O2 for about 10years, always paying my bill ontime (direct debit) never missing a payment and always upgrading phones...

O2 complaint service

Hi everyone,need a bit of advice.I made a complaint through the online complaintreviewserve@o2.com on the 6/6/15 and I received a reply saying i will receive an anwer within 7 to 10 working days.I havent received or heard anything since.When i phone ...

Resolved! My new business contract

Hello. I am on a new first time contract. But for some reason the guy in the shop put me on a business contract! I'm not with any company at all. My account says I'm the director of my own company using my real name as the business name! I have free ...

Resolved! New SIM - activated but not working?

Hi, I have activated my new SIM (over 24 hours ago) and while the phone shows O2-UK, I cannot send or recieve calls or text messages on it, and it does not do anything involving data. I have tried restoring the phone to no avail. I had my phone stole...

Resolved! Free o2 calls?

Does it matter if the person i'm calling or myself are on any different bundles or payg/contract to qualify for free o2 to o2 calls?

A bit miffed...terminate contract

Ok, so, I'm just looking for some help...I am on an O2 contract, and have about another 7-8 months left...Where I live, we haven't always had the best reception, but we could work with it. For about the last 5 months now, it has been dreadful! I mean...

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