Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! payments and billings

Hello, I have just paid off my balance due which was something like £29 via the phone, but yet it still says balance due £29 anyone know when it will update to say I have paid?

Resolved! Are all 3g masts 4g aswell?

Talking about areas with 4g signal obviously. Reason i ask is we have 2 masts in the town i work in. One is on our building so get full bar 3g signal, but only 2 bar 4g signal. Seems the other mast in town carries 4g as the closer to that you go the ...

Resolved! Linking three accounts together

I have three accounts and and trying to link them altogether so I can see all three mobiles when sign in. Because I use the same email address for all three mobiles it won't let me link them. Anyone have the same problem?

Account access

It appears I have an old account and created a new one. `both accounts have been merged by O2. However, depsite only having the sme mobile number forsome 20 years now, the O2 system tells me there is no record of my mobile on ANY account wih O2! Any ...

Resolved! Nuisance calls and texts

Hiya In the last two weeks I have received over 200 calls and texts, all of them loan scams and financial offers aimed at some person called Tracy. They all appear to be from the same small circle of companies, but each and every one comes from a dif...

Resolved! Big Bundle

Can anyone confirm of the minutes and texts included in the Big Bundle tariffs are to any netwrok or just to o2 numbers? I am currently on a simplicity tariff that has minutes to any netwrok and texts to any netwrok but only 500mb of data. I was hopi...

Resolved! SIM card security compromise

Hi, I don't usually post here anymore, but just wondered if anybody knows whether O2 sim cards are amoungst those manufactured by Gemalto, which are now known to have been compromised by GCHQ. If so, can we have them replaced with non-snooping versio...

Resolved! Need to cancel my rolling contract asap

my phone is broken- has been for 3-4 days- i've been trying to contact o2 about cancelling my rolling contract however for a few weeks as my phone hasnt been working right for months- And i've used the links people have provided to cancel my contract...

Resolved! How do I get a £10 PAYG refund?

Topped up £10 3 times, only needed twice. Is this possible? Is it easy?Thanks

Resolved! huawei e3131 dongle

I just unlocked the huawei e3131 dongle, I bought a O2 broadband sim.I have registered the sim, In My O2 products and services, it says huawei e3131s-2 When I try to connect it says, Connection failed. The profile is invalid. I have search the forums...

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