Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! i am a pay and go customer how can i see my usage on line on my account

How can i see my usage on my accvount i am a pay and go customer

Lost Phone

Hello, I have a bit of a delimma. I had my phone stolen on Friday night, have called up, had it cancelled etc. Got a new sim sent out today and now I want to go and get a new phone, using the 'upgrade' option. All straight forward, right? Wrong. The ...

Resolved! Internet on my phone.

I recently upgraded and now have 300mb of data per month. I can go on line via my wi-fi at home but how do i get the internet without using my wi-fi ? I have a HTC Desire and cannot see anything I have to tick or activate to get the internet on my ph...

Resolved! No service after new phone + sim card

Hi all, i have just recieved a replacement iPhone 5 after my old one was lost, i have got a new sim card from o2 but when i put it in the phone i can't send messages, make calls, use internet. It displays o2 uk at the top and if i remove the sim it r...

what will o2 charge me for leaving contract?

Hello, i've got an o2 sim only contact at £15 per month and have just been looking around to see what's on offer - talktalk are doing a Nokia Lumia 530 with a much better plan than ive got now (more mins, txts, etc.) for only £3.75 per month for the ...

O2 service in MK7 (Tilbrook, Milton Keynes)

Hi everyone, first time whinger here. For the last 10 (ish) days I have been without any mobile data at work at the above post code. The service status simply states over worked mast for my area, or something of that ilk, updated hourly, although at ...

Resolved! Cancel contract but keep number?

Hi Everyone, Long story short... I currently have an o2 refresh contract that I upgraded to in April of this year. I've just received a company iPhone and am wondering if I can cancel my current contract and transfer my number onto its sim card which...

Nightmare porting from EE to O2 on 27-11-2014

Hi, My number was due to be ported from EE to O2 at 6pm on 27-11-2014. My number was partly ported yesterday (01-12-2014) but I've been left with a split service for nearly 24hrs. I can make calls and access data sevices but no one can call or text m...

Resolved! Blocking Premium Rate Numbers

Hi, I have been advised by an O2 sales assistant that a block can be put on my O2 account to stop me (or anyone who steals my phone) from calling premium rate numbers. She also said that this block was enabled on my account, but could not explain how...

Resolved! Unlimited is actually 4gb

I am currently on an old simplicity deal that allegedly was unlimited data unlimited texts & 900 mins. I was contacted today via text to say there had decided to freeze my data until my next bill. So I contacted them and they explained unlimited was ...

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