top-ups

[Anonymous]

I topped my phone up this morning and it said I should have gotten 1gb data, 750 minutes and 4000 texts and 4g ready. But it has been saying that each text I send is taking out of the credit. Surely it should be saying that i have used one of my 4000 texts? It is also trying to limit the amount of data I use per day, last month it didn't do this.

[Cleoriff]

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@Anonymous wrote:

I topped my phone up this morning and it said I should have gotten 1gb data, 750 minutes and 4000 texts and 4g ready. But it has been saying that each text I send is taking out of the credit. Surely it should be saying that i have used one of my 4000 texts? It is also trying to limit the amount of data I use per day, last month it didn't do this.

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Your top up may take 24 hrs to update. Check your account tomorrow. 

[Anonymous]

9.9/10 it's instant

Seems this time you're in the 1%

[MI5 · Accepted solution]

Your allowance will only refresh if you have reached your anniversary date, otherwise it will just be applied as credit which will be used as you are finding out now.

[jonsie]

The only time your anniversary date will change is if you top up late. You only get allowances once each calendar month.