Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! O2 down

O2 has been down in sa20 area for two days will I get a rebate on my bill as I cannot use my phone for two days. And it’s a nightmare trying to contact o2 they don’t seem to care

Resolved! Abroad

I notice I'm being charged the Abroad daily fee even on days when my phone is only connected via hotel wi-fi. Is this how it's supposed to be?

Resolved! Either phoning or web site data top up not working

Been on web site and even though logged in i cant add data?

Resolved! O2 Insurance

Hello all, Lost my phone last week and successfully put in an insurance claim yesterday. I was told my new phone should arrive on Monday but haven’t received any email confirmation about this. Should I be worried or will I just receive an email when ...

Resolved! Changing supplier

I seem to be paying more monthly than anyone I know.

Resolved! iphone 8 sale?

Hello. I noticed on the home page that there is an iphone 8 sale- £29.99 20GB £55 ends 7th Feb How do i access it using the website? When I pick an the iphone 8 and go to select tarrifts, it doesn't show the sale. Even when selecting 20gb and going t...

Resolved! How do I pay my bill with a non UK card?

I go live the country and I pay my bill from my bank in uk I need pay with debit card in of my country what I need to do?

Resolved! Download PDFs

I would like to download a PDF bill. How can I do that please?Thanks,Ayo

Resolved! WiFi and 4G Calling

TL;DR: O2 says I have to upgrade my tariff in order to enable WiFi and 4G calling. Hi, first time posting here. I called Customer Services last night as I was having problems enabling WiFi and 4G calling on my iPhone X. I'm on a sim only contract whi...

Resolved! UInlatching old 02 phone

Trying to unlatch my old 02 phone and they wont let me saying its not an 02 phone depsite me purhcasing it from them during my contract, since upgraded to a new phone on my contract, however they should still unlatch my old phone right?

O2

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