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HI , im trying to get my pac so as to leave o2. There is no response via text. I have tried 3 times. I only have one number on the account. It also says to try via MY O2 but there is no option when i look in MY O2 to do this. Can anyone help please?

Hi , Upgraded to an iPhone X for delivery Saturday. It never came. Tracking number with ukmail doesn’t exist and ukmail can’t help. O2 can’t help either as as far as they’re concerned the order was completed and sent at their end.Any ideas what happe...