Student discount problems

[SamG]

hey im hoping for some help, I have been passed from pillar to post by O2 and still cannot get my issue resolved. I have just got a new refresh contract and was told that as im a student I can get 20% unidays discount. I registered to unidays and got my unique code which I sent to 61202, I got the following response 'O2: Oops we don't recognise that O2 number, Please try again, and remember it needs to look like STUDENT, 07XXXXXXXXX, UNI XXXXXXXX'. I followed that format inputing my own phone number and unidays code and keep getting the same response. I spoke to O2 gurus online who told me to phone o2. I rang them and they seem to think that my code is 4 digits too long (they think that it should be UNI with 8 characters after it whereas mine has 12) and to speak to someone instore to find out which part of the code I need to send. I spoke to someone instore who told me that they stopped the text message method of signing up about a year ago and I needed to go on to o2open.co.uk and do it through there. I went to the website, tried to register and you need a company code so can go no further. I am at my wits end because I only went for that contract at that price because I was made to believe that i would get 20% off my airtime bill. Any help would be appreciated. 

[EducatedDevice]

Have you tried asking your region of study if they have a O2 open discount code, Some companies provide their employee with them.

That's the first inital check i would do on this circumstance!!

All the best,

ED

[MI5]

Hi @SamG 

Have a read of our guide here.

It should explain it all for you https://community.o2.co.uk/t5/How-to-Guides/O2-Open-amp-Friends-and-Family-discounts-How-to-sign-up/...

[SamG]

Hi @MI5 

Thanks for replying, Yeah i have read all of the guide, i have followed it but i cant get past the 'text your code to 61202' stage, it just wont accept my code.

[SamG]

Thanks Ed 

its a pretty big university, i wouldnt even know who to contact to see if they know the code. 

[MI5]

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@SamG wrote:

Hi @MI5 

Thanks for replying, Yeah i have read all of the guide, i have followed it but i cant get past the 'text your code to 61202' stage, it just wont accept my code.

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Did you register for Unidays from the links?

[SamG]

I signed up for unidays then followed the links on the o2 student page. i clicked the link from the o2 page to sign in to unidays and retrieved my code that way

[MI5]

OK, I'll call in @EmilieT and @Marjo to ask our community guru for help.

[SamG]

Thank you, its driving me mad lol

[MI5]

Hang on and someone will message you asap.