Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! O2 Insurance

Hello all, Lost my phone last week and successfully put in an insurance claim yesterday. I was told my new phone should arrive on Monday but haven’t received any email confirmation about this. Should I be worried or will I just receive an email when ...

Resolved! Changing supplier

I seem to be paying more monthly than anyone I know.

Resolved! iphone 8 sale?

Hello. I noticed on the home page that there is an iphone 8 sale- £29.99 20GB £55 ends 7th Feb How do i access it using the website? When I pick an the iphone 8 and go to select tarrifts, it doesn't show the sale. Even when selecting 20gb and going t...

Resolved! How do I pay my bill with a non UK card?

I go live the country and I pay my bill from my bank in uk I need pay with debit card in of my country what I need to do?

Resolved! Download PDFs

I would like to download a PDF bill. How can I do that please?Thanks,Ayo

Resolved! WiFi and 4G Calling

TL;DR: O2 says I have to upgrade my tariff in order to enable WiFi and 4G calling. Hi, first time posting here. I called Customer Services last night as I was having problems enabling WiFi and 4G calling on my iPhone X. I'm on a sim only contract whi...

Resolved! UInlatching old 02 phone

Trying to unlatch my old 02 phone and they wont let me saying its not an 02 phone depsite me purhcasing it from them during my contract, since upgraded to a new phone on my contract, however they should still unlatch my old phone right?

Resolved! Number starting 07106 calling me, but doesn't exist?

Hi all, Not sure if anyone can advise without calling customer services, but I keep receiving calls on my EE mobile from a number starting with 07106 1xx xxx... there's never anyone there when I answer it and when I ring it back it says the number I ...

Resolved! Voicemail quick question

Hi, I'm new to O2. Is it possible to set the number of phone rings before O2 voicemail answers a call ? If so, how would I do this, please? Thanks in advance for your help.

Resolved! Porting In

More info (Highlight to read)GahhhhhhhhGave O2 my PAC from my previous supplier, porting in didnt happen within 24 hours as promised so gave them a bell.According to O2 the PAC number does not match the number I want to port in so it failed. Phoned o...

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