Family Discount

[PDplum]

Hi All

I went it to an o2 branch to upgrade. Was offered a phone at £37pcm which i said was too high. As i was in with my wife another o2 customer the saleswoman said i could get friends and family discount. i took the £37pcm contract on the condition i got the discount.

We've text our numbers to the o2 number and never heard back. This was about 6 weeks ago and i am paying the full amount

Do i have a right to refund my overpayment as i was missold

[Cleoriff · Accepted solution]

Hi @PDplum Is the O2 Open you were offered? (as Friends and Family only applies if you have friends or family working for O2.

https://community.o2.co.uk/t5/How-to-Guides/O2-Open-amp-Friends-and-Family-discounts-How-to-sign-up/...

Or the family plan https://www.o2.co.uk/family-plan?cm_mmc=googleuk-_-PPC_Direct_Handsets-_-Handset-FamilyPlan-O2-_-Fam...

Either way you need to get back to customer services and ask them for clarification

https://www.o2.co.uk/contactus

[Anonymous]

@PDplum The discount should have been applied within 30 days of taking out the contract. Have a look through this guide. If you want to complain then use this link & the resolver service 

https://community.o2.co.uk/t5/How-to-Guides/O2-Open-amp-Friends-and-Family-discounts-How-to-sign-up/...

https://www.o2.co.uk/how-to-complain

[PDplum]

it was the family plan not the open

we've text loyalty to 21500 twice with our numbers. never got anything back

[Cleoriff]

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@PDplum wrote:

it was the family plan not the open

we've text loyalty to 21500 twice with our numbers. never got anything back

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Then you really need to get in touch with customer services, or go back to the shop where you took out the contracts @PDplum

This is the only viable option. I hope you have some paperwork or email to confirm what was sold at time of contract ?

Something is definitely wrong if you are having no confirmation of texting 21500,

[MI5]

For Friends & Family - new and existing O2 Open customers will be able to access two Family & Friends codes through the O2 Open Portal giving a discount of up to 25% off airtime on an O2 Refresh airtime contract. Customers can access their codes via MyO2Open <https://accounts.o2.co.uk/auth?sendTo=https://identity.o2.co.uk/openidconnect/authorise?context_them...> site and share with their friends and family.

To use the friends and family voucher the customer will need to copy the voucher code into the voucher code box on the O2 website during their purchase journey or by quoting it to a voice advisor. Please note - discounts will not be compatible with any other airtime offers. All voucher codes must be used within 28 days of purchasing a new or upgrading O2 Refresh contract.
This offer is not available through stores.

Customers passing on the O2 Open Code to a family member need to be aware that the code can only be added on at point of upgrade or new connection as per statement above.

[EmilieT]

Hi @PDplum, and welcome to the forum - let us know how you get on with this, and if you need any further help!

Thanks @Anonymous, @Cleoriff and @MI5 for helping out