Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Turn cap off

How do I turn the cap off?

Resolved! Sharing data allowance

Hello, I am on a pay monthly contract with 120gb and was wondering if it is possible to share my allowance with a pay as you go O2 account? Thanks in advance.

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Resolved! iPad

Hello. I bought an iPad from you for a Christmas present for my wife. But I bought her the wrong one she wanted the iPad Pro.I’m just wondering whether it’s too late to change it?Many thanksAshley

Just found out been charged extra each month

Folks can anyone help please , my bill has been creeping up every month only now when I checked looks like a premium text thing on my bill I know nothing about ... please help

Resolved! Wanting to move from sim only deal to phone contract.

So I am currently on a sim only deal for £20, this is my second sim only deal as my last one ended August 2019. I am looking to upgrade to an iPhone 11 on one of their 24/36 month contacts but I need to know will I be charged any early termination fe...

Is that true O2 does not support call forwarding on One Plus 6 handsets?

I own "OnePlus 6" handset and recently moved from THREE mobile to O2 and noticed Call Forwarding cannot be setup now which was working fine with Three mobile. I get 'Unexpected response from network' error when trying to setup call forwarding. Upon c...

O2 extra Amazon Prime account

So I have linked my extra to an email address that it's my Amazon fire stick account which means I can't watch prime video on that account, is there anyway for changing the linked account? Am I best to contact O2 or Amazon directly?Any help is welcom...

Resolved! Calls and messages

I had trouble to pay for contract and you disconnected me from using calls and messages. But I paid in full yesterday but still cannot make calls. So when I can use them?

Resolved! Upgrading 02 phone

Can I do an upgrade on my 02 phone which I bought via mobilephonesdirect

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