Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Transferring my TalkTalk number

I took advantage of the TalkTalk deals and took out an O2 twelve month contract. Two days ago I filled in the form to move my TT number which your site says would happen yesterday. I’ve not heard anything and my old TT sim is still active. Is there a...

Extra phone number on my account

After logging in to my o2 to try and work out why my bill is so much it appears there is another phone number on my account which i do not recognise and am paying twenty pound a month for. Despite several long phone calls in the past where o2 custome...

Live365

Good Evening All, Does anyone else have problems streaming radio stations from live365.com - I have spoken to them and they seem to think it is a problem with a closed port on O2. It works on other networks and WIFI, just not on O2 mobile internet.

Resolved! Apple Watch cellular

Can I use cellular with my pay monthly o2 phone?

Resolved! VAT Receipt

Hi, I'm trying to access the VAT receipt in respect of my monthly payment plan for the phone. Where can I find the VAT information please? Thanks

Resolved! Paying half now and half next month

My son managed to buy a load of game purchases and my bill is really high. Is there anyway I can pay half this month and half the next month?

Resolved! Broken phone screen

Hi I have a broken phone screen and was wondering about how I get it fixed, it is insured

Next day

Hello, I ordered a phone last night at 10pm upgrade and I was told on the o2 order page that next day delivery is available if ordered up to midnight. So I thought great it will be delivered today. I got all the emails as you would expect and it told...

Using up data really quickly

I brought a bolt on today of 100mb which lasted half an hour so I then put on 2gbs which lasted about three quarters of an hour! Surely this cannot be right! And yes I have checked no applications are running in the background

Resolved! Change username and name

Hello, I have a Pay as You Go sim card and I ordered on 20/05/2019 a Pay Monthly sim card (order: MS-xxxxxxx) but the person I spoke on the phone with didn't spell my name and my email right. Because I have my email as my username on my Pay as You Go...

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