Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Issue with debit card

Anybody else having problems using visa debit to upgrade their mobile , I am having a nightmare , system error - can’t get past exp date

HUAWEI MATE 20 PRO SCREEN ISSUE

So after doing some research after I got my new mate 20 PRO I have came across a screen issue that allows the screen to leak light at the edges that turns the edges a shade of green. It's quite well noted online but Huawei have said nothing about it ...

anyone else not able to access 02 guru chat online?

the 02 guru onine chat just says " we are searching for availbale gurus now" but never changes, this has been the same for many days now, anyone else experience issues with this ?

Resolved! Click and collect delivery

Hello, I have recently just upgraded a phone for my son and selected a store where he is located at university. I have just recieved a text about needing mine and his ID which is fine but then was told "copies wont do", is there anyway for him to col...

Resolved! Upgrade to a new phone at end of contract and keep original phone on cheapest contract

Hi folks, I wonder if I can change my iPhone 6+ for an iPhone 7+ when my contract ends in Feb. 2019. I would like to keep the iPhone 6+ also and have it on the cheapest tarrif if possible. Is this possible please?

Resolved! I've been charged by O2 for an order I haven't made, and I cannot access live chat.

Hi, I've just been charged by O2 for an order I never completed. I was going to start an o2 monthly plan, but never went through with the order. I've been charged £147, however. I can't get onto live chat as it always says 'We're checking if there's ...

Resolved! problems paying overdue bill

phone is disconnected, cant call 202/ 2729/ 0800 number as it wont connect me to the payment line, nor will my02 accept my card details, refuses the expiry date on my card even though its clearly what it says on the card.I dont have a landline either...

Resolved! Cancelling contract in my name

Hi, I got a contract for my partner in my name and I know his contract was due an upgrade in August. How do I cancel this contract as we have now split up for good and I no longer what him having it in my name

Resolved! Haven’t received order confirmation email

I ordered a pair of Apple AirPods for click and collect. Order receipt says I need to take ID and confirmation email to collect but I haven’t received an email? Money been taken from account but worried I won’t be able to collect it without the email

Resolved! Phone contract

So o2 rang me today and said I passed the credit check for a Samsung j6 but I haven't received the legal documents or email confirmation ?

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