Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Upgrade fraud - scared

I received a load of emails this evening (22:30) stating I had upgraded my phone and that it would be delivered tomorrow, and a separate text message asking me to click a link to agree to the phone plan credit agreement which I did not. The online ch...

Resolved! STAC code from last network....

Hey all, basically my Vodafone contract ended today, I was told to send a STAC text to a number which will then cancel my contract. Does my new provider now O2 with new phone and new number have to be informed with this to complete the Vodafone contr...

Resolved! bringing my number with me to o2

Hello , my name is Gary and i phoned my PAC code to o2 on Saturday midday. It has been 48hrs and my number has not changed to my old Virgin Mobile number. How long exactly is this likely to take.

Resolved! Spend Cap

On a SIM only monthly arrangement I set the spend cap at £0 I may on occasion have to use my phone aboard and therefore should increase the spend cap to say £20 How can I change the spend cap limit?

Resolved! data useage

my data appears to be going down much quicker than expected... on my 02 it says i have used 15.5gb (i only get 15gb and brought a bolt on for 500mb) my phone says i have only used 5.8gb which seems correct since im not constantly plugged into high us...

Transfer money from airtime to device

How long will it to transfer money from my airtime to my device?

02 Free gift redemption not working kondor

Hi, tried today to redeem my free gift from 02 but after entering my code it goes to a pick your gift screen but it stays blank and I cant select any gift on screen

Phone cut off, paid bill but cant call o2 & live chat not online ???

Him phone was cut off today and i paid the bill straight away but still not reconnected?? each time i try to call o2 it just cuts me off and their livechat has been off all day? On a Monday? so frustrating! can anyone help?

Resolved! My Contract has ended.

Hi, I currently have 3 mobile phone lines with O2. The first one ended this month. The second one ends 02/09/2019. The third one ends in 2020. How do I ensure that once the contracts end, o2 closes the accounts? i don't want them to continue the tari...

Resolved! Change Name of bank account holder in payment details

How can I change the Name of the bank account holder in change payment details section?My phone was bought by my husband but the monthly payments are made by me.But in payment details, I can see my bank account details but the name of the bank accoun...

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