Solved: bringing my number with me to o2

Garyismyname · ‎29-07-2019

Hello , my name is Gary and i phoned my PAC code to o2 on Saturday midday. It has been 48hrs and my number has not changed to my old Virgin Mobile number. How long exactly is this likely to take.

Cleoriff · ‎29-07-2019

@Garyismyname

It wont happen over the weekend so should be today or tomorrow. Just keep rebooting the phone.

If it hasn't happened by tomorrow get in touch with customer services Guide: How to find help & contact O2

Veritas Numquam Perit

View solution in original post

Cleoriff · ‎29-07-2019

@Garyismyname

It wont happen over the weekend so should be today or tomorrow. Just keep rebooting the phone.

If it hasn't happened by tomorrow get in touch with customer services Guide: How to find help & contact O2

Veritas Numquam Perit

MI5 · ‎29-07-2019

@Garyismyname

It takes 2 working days so I would expect the transfer to happen early Wednesday morning.

Once your virgin SIM turns off, keep rebooting the O2 SIM. That part of the process is isuall 2 to 4 hours.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎30-07-2019

Hey @Garyismyname please let us know how you get on with your number transfer and if you continue to have issues.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Garyismyname · ‎30-07-2019

Many thanks to you all for your replies to my question. I have just contacted o2 by on-line chat and have been told that the transfer of my number should be complete by 6pm this evening..

jonsie · ‎30-07-2019

Good luck but I'm a little wary of what live chat tells you. I prefer to speak to someone with account and porting issues.

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Martin-O2 · ‎31-07-2019

That sounds promising @Garyismyname! Please keep us updated.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Garyismyname · ‎01-08-2019

Morning to you all. Once again, thank you for all your replies. My number was transferred to my new phone with in one hour of contacting the on line chat .

Cleoriff · ‎01-08-2019

Great news @Garyismyname

Veritas Numquam Perit

Martin-O2 · ‎01-08-2019

Brilliant news @Garyismyname! Really pleased that this has been sorted for you.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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