Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 111536 Views
  • 15 replies
  • 5 kudos

Misleading prices when upgrading

I am very disappointed with O2 and cannot wait to get out of this 12month contract with them. I thought I was upgrading and had a set deal, I even said to they guy on the phone 'does that figure cover everything?' And was assured it does, later to fi...

Anonymous by Not applicable
  • 1016 Views
  • 5 replies
  • 0 kudos

Resolved! Data not reset on billing date..

My bill was produced on the 14th jan. So my data should have reset, however it hasn't. I've now run out of internet and O2 was closed so spoke to someone on chat. The chat advisor said that id used all my data. I said that was impossible as I use wif...

Anonymous by Not applicable
  • 10302 Views
  • 16 replies
  • 0 kudos

Upgrading with O2

Never seen bad customers services team as O2 still waiting for issues to resloved. i would recomend never do upgrade with O2. it was bad choice for me to move to O2 from Orange 24 months ago. Last time i spoke to customer service manager was willing ...

Anonymous by Not applicable
  • 606 Views
  • 1 replies
  • 0 kudos

Resolved! Long press 1 for dial voicemail

How do I configure the long press of "1" to access voicemail. I have been ill for a few weeks and it worked before but now I can only use 901.If I long press the 1 now, I just get a message saying "To set up voicemail, go to Menu > Settings" without ...

Anonymous by Not applicable
  • 9014 Views
  • 12 replies
  • 0 kudos

Open code

O2 open code now available for iPhone 6

Anonymous by Not applicable
  • 1563 Views
  • 7 replies
  • 1 kudos

Fortress O2 ...

I received an inbound call from an unknown number +373 1111 1111 while roaming overseas, it was 25 minutes charged at £20.06. All other inbound calls were OK but this one was most unusual. I called customer service and asked O2 for the caller details...

Anonymous by Not applicable
  • 983 Views
  • 9 replies
  • 0 kudos

Resolved! unable to connect to the net whilst roaming

Able to use internet on wifiBut today and yesterday am unable to use net whilst roamingCan make and receive phone callsHave lg g3Have checked service status - all fineHave checked and all settings are as expected to allow internet browsingHave done b...

Anonymous by Not applicable
  • 1431 Views
  • 34 replies
  • 0 kudos

Resolved! Paying bill

Need to pay bill but won't let me!!

Anonymous by Not applicable
  • 2043 Views
  • 3 replies
  • 0 kudos

Resolved! Going going not quite gone........?!

On Friday I received a text from O2 encouraging me to top up before 17/01/2015 and O2 would give me the same amount to use on calls,texts and data within 21 days....so I topped up £15 on 16/01/15 but O2 haven't sent me a text confirming the extra pro...

Anonymous by Not applicable
  • 1547 Views
  • 7 replies
  • 0 kudos