02 Free gift redemption not working kondor

[R89POW]

Hi, tried today to redeem my free gift from 02 but after entering my code it goes to a pick your gift screen but it stays blank and I cant select any gift on screen

[MI5]

@R89POW 

Try using a different browser as sometimes certain browsers can play up. 

If that doesn't help, give customer service a call Guide: How to find help & contact O2 

[Cleoriff]

@R89POW 

Information on redeeming O2 gifts from Kondor are here in this link

https://gift.kondor.co.uk/contact/

The link provides a form to complete and Kondors email address

Hope that helps and welcome to the forum

[R89POW]

Hi, thanks for the replies i have tried contacting kondor on the link provided and 02 numerous times to which I have had no results from either.. pretty shocking to be honest, why offer a 'free gift' and it not be redeemable

[Cleoriff]

Hi @R89POW 

I'll mention our community managers here and hopefully they will be able to help

@Marjo @EmilieT @Martin-O2 ?

[EmilieT]

Good morning @R89POW, and sorry to hear you're having some difficulties redeeming this offer. I can certainly get someone to look into it for you, I'll just need a few more details so will send you a Private Message shortly

Thansk for the mention @Cleoriff!

[n6ash]

Same here can't claim free gift

[MI5]

@n6ash 

Have you received your code yet and waited 14 days from collecting your phone?

[n6ash]

@MI5 

yes have code website not loading and over 14 days

I'm able to enter code the next screen says Take your pick but thats all thats on the page nothing to pick

[MI5]

@n6ash I'd try a different browser or disable any adblockers or redirects first, then call customer service Guide: How to find help & contact O2