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Level 1: Joiner
Posts: 1
Registered: ‎07-02-2017
Accepted Solution

Upgrading my phone

Hi there! I have upgraded my phone and have paid off my previous phone which I’m keeping for myself,I am giving my upgraded phone to my daughter for Xmas,it has come with a new sim so do o need to get a new sim for my old phone now or can I keep my original one? I’m not sure how it works,many thanks
Level 41: Prodigal
Posts: 3,700
Registered: ‎26-03-2014

Re: Upgrading my phone

As you say you are keeping your existing handset and the upgrade is for your daughter then unless your sim is broken keep using that.
Now using the LG V30.

Previously: LG G4, Sony Z1, HTC Sensation XE, Samsung Omnia i900
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Posts: 87,664
Topics: 532
Solutions: 11,159
Registered: ‎04-04-2012

Re: Upgrading my phone

Your contract stays with the SIM so you must keep using your original SIM in your original phone..
Your daughter must use her original SIM in the new phone unless she is changing her contract.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Community Manager
Posts: 5,049
Registered: ‎18-04-2018

Re: Upgrading my phone

Hi @Joanna1, did the replies above help you understand better how to proceed or do you have any more questions? 


You daughter will surely be delighted, which device are you giving her? smiling

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