Solved: Re: Upgrading my phone

Joanna1 · ‎14-12-2018

Hi there! I have upgraded my phone and have paid off my previous phone which I’m keeping for myself,I am giving my upgraded phone to my daughter for Xmas,it has come with a new sim so do o need to get a new sim for my old phone now or can I keep my original one? I’m not sure how it works,many thanks

gmarkj · ‎14-12-2018

As you say you are keeping your existing handset and the upgrade is for your daughter then unless your sim is broken keep using that.

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View solution in original post

gmarkj · ‎14-12-2018

As you say you are keeping your existing handset and the upgrade is for your daughter then unless your sim is broken keep using that.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

MI5 · ‎14-12-2018

Your contract stays with the SIM so you must keep using your original SIM in your original phone..
Your daughter must use her original SIM in the new phone unless she is changing her contract.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎17-12-2018

Hi @Joanna1, did the replies above help you understand better how to proceed or do you have any more questions?

You daughter will surely be delighted, which device are you giving her?

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