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Sav
Level 1: Joiner
Sav
Posts: 1
Registered: ‎14-12-2018

WhatsApp and data issue

on ‎14-12-2018 03:45

Hey all. I've been In Australia 10 days with data and Wi-Fi working fine then suddenly my WhatsApp stopped working at all. Tried to usual uninstall etc which didn't work so reset my internet settings. This seems to have completely stopped my data working and a message saying "data has been lost as roaming wasn't turned on when phone left home network"appears whenever I turn my data on. I think it works when i turn on the extra roaming button but I don't really want to leave this on in case i get extra charges (the normal date package is just £4.99 per day using all your normal calls etc). Anyone know how i can fix this abroad? Wi-Fi is few and far between!
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MI5
Posts: 87,603
Topics: 530
Solutions: 11,157
Registered: ‎04-04-2012

Re: WhatsApp and data issue

on ‎14-12-2018 06:29

@Sav you need data roaming on and you wouldn't get charged any more than the standard daily rate.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
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Community Manager
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EmilieT
Posts: 5,031
Registered: ‎18-04-2018

Re: WhatsApp and data issue

on ‎17-12-2018 10:06

Hi @Sav, and welcome to the forum Wave I was wondering how you were getting on with this? Did the advice above help?

→ Access for You: Registration - Find out how to register for our Access for You service.
→ iPhone 11 megathread! - Find out the latest info on the i Phone 11!
→ Priority gig tickets calendar - Check out the latest tickets available on Priority!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
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