Cookies on O2

We use cookies to help you get the best experience from our site and show you more relevant products. Carry on browsing without changing your settings if you agree to our use of cookies. See our cookie policy and find out how to manage cookies. The cookies we use include analytics and advertising cookies.

Welcome to the O2 Community

 
Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Highlighted
Sav
Level 1: Joiner
Sav
Posts: 1
Registered: ‎14-12-2018

WhatsApp and data issue

on ‎14-12-2018 03:45

Hey all. I've been In Australia 10 days with data and Wi-Fi working fine then suddenly my WhatsApp stopped working at all. Tried to usual uninstall etc which didn't work so reset my internet settings. This seems to have completely stopped my data working and a message saying "data has been lost as roaming wasn't turned on when phone left home network"appears whenever I turn my data on. I think it works when i turn on the extra roaming button but I don't really want to leave this on in case i get extra charges (the normal date package is just £4.99 per day using all your normal calls etc). Anyone know how i can fix this abroad? Wi-Fi is few and far between!
Report Content
Message 1 of 3 (172 Views)
Reply
0 Kudos
Highlighted
MI5
Posts: 90,572
Topics: 539
Solutions: 11,808
Registered: ‎04-04-2012

Re: WhatsApp and data issue

on ‎14-12-2018 06:29

@Sav you need data roaming on and you wouldn't get charged any more than the standard daily rate.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Report Content
Message 2 of 3 (148 Views)
Reply
0 Kudos
Highlighted
Former Staff
EmilieT
Posts: 5,415
Registered: ‎18-04-2018

Re: WhatsApp and data issue

on ‎17-12-2018 10:06

Hi @Sav, and welcome to the forum Wave I was wondering how you were getting on with this? Did the advice above help?

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
signature

Report Content
Message 3 of 3 (92 Views)
Reply
0 Kudos