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Level 1: Joiner
Posts: 2
Registered: ‎27-09-2016

change finanace agreement onto new phone they put it on old including my insurance cover new phone

I purchased neew phone paying mnthly,  14 months ago !! I have old phone contract run out ages ago but continued to have both phones in use, , 02 put insurance for new phone onto old phone number 02 put contract for new phone on old contract number, I need them on new one obviously,.... I have asked and asked still on old, 

I now want to cancel my contract on old phone and get them to put contract for new phone £20 a month and insurance onto new phone, I cannot get to anyone on the phone I cannot get anyone on line, can I do this myself???

 

Posts: 71,512
Topics: 677
Registered: ‎14-01-2013

Re: change finanace agreement onto new phone they put it on old including my insurance cover new pho

@jiggles

How to cancel old phone here https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

Then you can apply for insurance on your new phone

*The Game Is On*


Posts: 87,566
Topics: 530
Solutions: 11,118
Registered: ‎04-04-2012

Re: change finanace agreement onto new phone they put it on old including my insurance cover new pho

Best time to call is between 8 and 9am.
I called at 9am this morning and got straight through.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 5,008
Registered: ‎18-04-2018

Re: change finanace agreement onto new phone they put it on old including my insurance cover new pho

Good morning @jiggles, I was wondering if you'd made any progress with your phones and insurance since you last posted? If you need any further advice, give us a shout slight smile

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Level 1: Joiner
Posts: 2
Registered: ‎27-09-2016

Re: change finanace agreement onto new phone they put it on old including my insurance cover new pho

My problem has not been resolved, I need the insurance clearly added plus the main monthly bill placed in my new phone The one I am paying a monthly plan for, I clearly and I would of thought obviously would not want to insure my old iPhone 4 but the new phone and that I would also require my plan on my new phone not my old phone, So WHY is it has it been placed on my old iPhone number, I have had many messages, phone calls even my new phone having to go in for repair under the wrong insurance as was on wrong phone number, a I had to endure I would not be charged and had many calling insurance plus 02 ringing to say my bill fir repair would go on my next bill,, O hmm no it was not, I pay insurance for the phone that went it. And finally told it would be sorted , the insurance on me new phone , my contract in my new phone ,my old phone iPhone 4 has finished its contract paid for out right so long time ago.
I Want the iPhone 4 account closed the number 07545 etc . While I need my contract, insurance clearly on my new phone as promised ages ago, I don’t use iPhone 4, but my new phone on contract, I want refund for charges on old phone it is not in use, in fact somebody else has it on a different sim, I don’t need two mobiles, I am late middle aged women, disabled and my phone to contact my children I am sure you can see that to take photos if grandchildren, my dogs not for anything else.
Mrs W Laffan
Posts: 71,512
Topics: 677
Registered: ‎14-01-2013

Re: change finanace agreement onto new phone they put it on old including my insurance cover new pho

@EmilieT. Can you help please?

*The Game Is On*


Community Manager
Posts: 5,008
Registered: ‎18-04-2018

Re: change finanace agreement onto new phone they put it on old including my insurance cover new pho

Hi @jiggles, and sorry to hear it's not sorted yet - I'll send you a Private Message on the forum now to get a few more details, so I can have someone on my end look into this for you Smiley Happy

 

Thanks for the mention @Cleoriff!

Access for You: Registration - Find out how to register for our Access for You service.
iPhone 11 megathread! - Find out the latest info on the i Phone 11!
Priority gig tickets calendar - Check out the latest tickets available on Priority!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
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