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Adam
Level 1: Joiner
Adam
Posts: 1
Registered: ‎18-12-2018

Upgraded plan to work internationally, phone does not work after arriving in the new country

on ‎18-12-2018 16:04

Last week I updated my phone plan to include international coverage for when I traveled back to the US for the holidays.  When I arrived in the US, I recived a text from O2 saying that I am covered via roaming and get 120 texts and 120 minutes a day and unlimited data. Great, this is exaclty what I need.  However, even after turning on roaming on my phone, I still am unable to make calls or use data.  I am only able to use my phone with wifi at the moment.  I have tried restarting my phone multiple times hoping it would help but it did not.  I do not know how to use my phone based on the plan I bought for the purpose of traveling.  I have an iphone SE.  Any help would be gratly appreciated.

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adamtemp64
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Re: Upgraded plan to work internationally, phone does not work after arriving in the new country

[ Edited ]

‎18-12-2018 16:14 - edited ‎18-12-2018 16:16

Try a manual network selection

https://support.apple.com/en-gb/HT201643

iPhone xs 256gb on 20gb tariff o2 open discount
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My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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MI5
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Registered: ‎04-04-2012

Re: Upgraded plan to work internationally, phone does not work after arriving in the new country

on ‎18-12-2018 16:46

You need to ensure you are connected to AT&T or T-Mobile.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
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liggerz87
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liggerz87
Posts: 794
Registered: ‎22-04-2017

Re: Upgraded plan to work internationally, phone does not work after arriving in the new country

on ‎18-12-2018 20:11

Could be an international block been on and I think you need to change the setting on iPhone
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jezza1234
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jezza1234
Posts: 314
Registered: ‎15-12-2014

Re: Upgraded plan to work internationally, phone does not work after arriving in the new country

on ‎19-12-2018 11:15

I have had a similar situation in the past and it turned out that customer services had not removed all of the intertnational bars on my account. Maybe worth a call or online chat with C.S

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