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Level 1: Joiner
Posts: 1
Registered: ‎18-12-2018

Upgraded plan to work internationally, phone does not work after arriving in the new country

Last week I updated my phone plan to include international coverage for when I traveled back to the US for the holidays.  When I arrived in the US, I recived a text from O2 saying that I am covered via roaming and get 120 texts and 120 minutes a day and unlimited data. Great, this is exaclty what I need.  However, even after turning on roaming on my phone, I still am unable to make calls or use data.  I am only able to use my phone with wifi at the moment.  I have tried restarting my phone multiple times hoping it would help but it did not.  I do not know how to use my phone based on the plan I bought for the purpose of traveling.  I have an iphone SE.  Any help would be gratly appreciated.

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Registered: ‎13-08-2008

Re: Upgraded plan to work internationally, phone does not work after arriving in the new country

[ Edited ]

Try a manual network selection

https://support.apple.com/en-gb/HT201643

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Posts: 88,539
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Registered: ‎04-04-2012

Re: Upgraded plan to work internationally, phone does not work after arriving in the new country

You need to ensure you are connected to AT&T or T-Mobile.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 15: Gaining a Reputation
Posts: 786
Registered: ‎22-04-2017

Re: Upgraded plan to work internationally, phone does not work after arriving in the new country

Could be an international block been on and I think you need to change the setting on iPhone
Level 12: Nimble
Posts: 314
Registered: ‎15-12-2014

Re: Upgraded plan to work internationally, phone does not work after arriving in the new country

I have had a similar situation in the past and it turned out that customer services had not removed all of the intertnational bars on my account. Maybe worth a call or online chat with C.S