on 18-12-2018 16:04
Last week I updated my phone plan to include international coverage for when I traveled back to the US for the holidays. When I arrived in the US, I recived a text from O2 saying that I am covered via roaming and get 120 texts and 120 minutes a day and unlimited data. Great, this is exaclty what I need. However, even after turning on roaming on my phone, I still am unable to make calls or use data. I am only able to use my phone with wifi at the moment. I have tried restarting my phone multiple times hoping it would help but it did not. I do not know how to use my phone based on the plan I bought for the purpose of traveling. I have an iphone SE. Any help would be gratly appreciated.
18-12-2018 16:14 - edited 18-12-2018 16:16
Try a manual network selection
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services
on 18-12-2018 16:46
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 19-12-2018 11:15
I have had a similar situation in the past and it turned out that customer services had not removed all of the intertnational bars on my account. Maybe worth a call or online chat with C.S