O2 I have been a loyal customer of yours since before you were O2; BT, I have stayed with you through name changes and takeovers, but the last four months has tested that to fullest. 
Why!!! I hear you ask, you payment systems and the faults has meant much frustration. Your company claims that their is no fault, but is rather a fault with MY bank which is untrue.
But today has taken the biscuit, I phone your automated service trying to pay the bill; but failed again, to be put through to one of your service operators. Who in fairness tried twice to take a payment which failed AGAIN. He asked if I had another card; no I don't, then asked if I was sure I had the funds to cover the bill; yes I do, then stated the problem is with your bank failing to process the payment.
After talking with your service operator, I called my bank who checked the history on my account, not only have they NOT declined any payments, they haven't received any notifications from you; O2.
So your payment; both online and automated service, are broken. It has been a known fault on your online service for four months, even your store assistants know about it and they are as frustrated with it as I am. I need you; O2, to get your engineers to look into the faults. I tried to request that your operator to put in a notification while on the phone this morning. He claimed he couldn't.
So I politely ask that you sort both out ASAP.
POSTED ON FACEBOOK AND MESSAGED YOUR FACEBOOK PAGE ALSO
- 69 Posts
- 6 Topics
- 1 Solutions
- 128359 Posts
- 835 Topics
- 7591 Solutions
@xxscrappyxx wrote:
This problem has been going on for years. They need to install a new payments system. The amt of money they take off us, I'm sure they can afford it.
Actually @xxscrappyxx in fairness to O2, they had a payment system that worked well until November last year when they decided to improve it. That's when everything went pear shaped. Those people who want to pay online using a card have had problems month after month. The best system is to pay via direct debit. That has never failed for me....
- 2174 Posts
- 133 Topics
- 44 Solutions
- 96020 Posts
- 612 Topics
- 7149 Solutions
It's called backward progress.....
- 2174 Posts
- 133 Topics
- 44 Solutions
To he'll with it then, let's go back to payment by trade 
- 96020 Posts
- 612 Topics
- 7149 Solutions
I know what I would pay with.....
- 2174 Posts
- 133 Topics
- 44 Solutions
- 13546 Posts
- 107 Topics
- 309 Solutions
Failed payment on O2 online payment shocker!!!
Seriously, I just want to know if it will EVER be fixed?
1 month is a hiccup
2 months is a joke
3 months is worrying
4 months is negligence
5 months is extracting the urine.
Please, please just tell the new card handling company to sort their crap out.
Seriously, I just want to know if it will EVER be fixed?
1 month is a hiccup
2 months is a joke
3 months is worrying
4 months is negligence
5 months is extracting the urine.
Please, please just tell the new card handling company to sort their crap out.
- 13546 Posts
- 107 Topics
- 309 Solutions
How about PayPal?
That way it would actually work and all those customers moaning that payments aren't being refunded quick enough would be happy instantly, same as those paying for goods that are oos, and the ones failing credit checks after paying up front.
So many birds with one stone.
That way it would actually work and all those customers moaning that payments aren't being refunded quick enough would be happy instantly, same as those paying for goods that are oos, and the ones failing credit checks after paying up front.
So many birds with one stone.
- 128359 Posts
- 835 Topics
- 7591 Solutions
Paypal does seem a good idea. The fact you can top up a PAYG phone using this method, shows it can be done (albeit through a third party)
http://www.mobiletopup.co.uk/o2
Maybe O2 could look at Paypal as another option....Good call.
