Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Tariff confusion

Hi Im brand new to 02 & must say not very impressed, I get an offer in email box - which despite promises has yet to materialise - one thing that puzzles me after topping up with £10 and only using texts to 02 - I would like to know how come ALL of y...

Resolved! Getting charged for pics.

Hi folks...new on here so go easy on me please. Oh, and i'm not very savvy with new technology lol. I have just upgraded to the Samsung j5, but looking at my bill i am getting charged for sending pics. I haven't got a clue why, never had that with my...

Resolved! Text messages from O2

As a career and a Response Pastor I have to keep my phone by my bedside. How can I prevent O2 from sending me texts in the middle of the night - thereby waking me up unnecessarily?

Resolved! Credit card billing address is outside UK and Top-Up won't accept it

I just got this card and I'm trying to top-up but my credit card billing address is outside UK and there's no option to change the country so I can successfully top-up. I don't want to get a whole new credit card just to get my phone working. Help?

Resolved! Itemised Bill

Hi I'm on pay monthly and trying to find my bill so I can get a number I now no longer have stored in my phone, can anyone help me please? Thanks in advance Rach

latest airtime bill not showing the right amount

hI.. i have been in the chat with a guy for 30 mins and didnt really resolve my problem although he did show me the total was correct.. all i can say is spot the difference for these two imagesas you can see the total is the same but on the airtime b...

The card number is not right for the selected card type.

Hello,I have the message "The card number is not right for the selected card type." when i want activated my sim card with the "webtopup". My credit card is a VISA.Have you a solution for this problem ? Thanks

Resolved! Door swap

I ordered a iPhone 6s and I received it with a small crack and scratches also there were problems with the speakers and screen kept on freezing. I contacted O2 via web chat/live chat I was told that a door swap will be done in about 1-3 working days....

Resolved! O2 Travel new destinations

Given that I am already roaming in one of the new O2 Travel destinations in Asia.I am seeing that I am having 120 minutes for receving calls free without the O2 Travel daily charge. However, I am not seeing any SMS notice about any new roaming charge...

Resolved! O2 travel in Spain

So we are paying for the internet abroad with £1.99 . So it works well for 5 minutes and after is so slow that is better not to try.This is not good at all for a paid service. Other companies give it for free. And O2 says is unlimited . However is no...

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