Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Issues making order online

I am getting really frustrated. I have been a customer for over two years. Yesterday I tried making an order for an additional line. Everything passed but I kept getting the message 'something went wrong' so I contacted customer services who told me ...

Resolved! Suspending My Account

I will be in America for several months, and want to know if I can suspend my account. I want to keep the phone number as I will be returning to the UK, but want to put my account and mobile number on 'hold' so to speak. Is there an email address for...

Resolved! block sim

I require one of my account sims to be blocked and deactivated please, and a replacement sent please

Resolved! Snacking Bolton

Hi , Can somebody help me to understand the snacking bolton and how it will be used for PAYG & PAYM MPNs ? Thanks,Siva

Resolved! Free text service

I have an O2 account and O2 pay as you go phone,,ive read some answers saying you click Added Value at the bottom of the page on myO2,,but cant see it anywhere on the page to click it..could someone help me please.Thankyou for taking the time to read...

Resolved! Bundles

How do I start a new bundles instead of buying a bolt onI was ripped off when I changed to O2 as I wanted a £30 monthly but it took £15 to activate my sim

Resolved! 'loyalty penalty?'

I called earlier about additional charges on my bill this month. It seems that extra data bought the previous month did not appear until this month which finally explains that, random billing doesn't help.... However, last month, - ‘Loyalty discount ...

Resolved! about om my account

I don't understand this one bit,on my account it says upgrade now to get shiney phone but when u try you get rejected,can someone help with this ,when press upgrade it just says sim only plan what is the point of upgrading sim card

Resolved! ive upgraded sim only plan

I've upgraded a sim only plan but got another 3 sim cards coming ,I only need 1sim card what do I do about the other sim cards coming

Resolved! finish contract

Hi I run out of contract in November and I will not be signing another contract - two numbers are I no longer needed. What I have done enough that I submit now or should I do something else?

O2

Forum Posts