Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! premium block numbers

I entered a competition a few weeks back what I thought was free however I have been charged on my o2 mobile contract £3.75 per week for 3 weeks now!!!I have tried to get hold of o2 and they just dont take the calls or chat function?I cannot get hold...

Resolved! O2 Accounts

I am very unhappy with O2. I used to have my grandson's phone on my account and when he turned 18, he said that he would take it over so we ported the number to him and set up his own payment. Needless to say, he couldn't manage the money, so althoug...

Impossible to contact O2

I have been waiting now for half an hour to talk to O2 customer service and there's no sign that I'm anywhere near the front of the queue. Frightful 'music' is blasting my eardrums while I wait. Why is a =telephone= company so inefficient that it can...

Resolved! Changing my name...

I recently got married so need to change my name on my account, I did ring up to find out how to do it and know I need to email a copy of my marriage certificate and examples of my old and new signatures...but I've lost the email address I need to se...

Resolved! premium text

Why am I being charged for premium texts I know nothing about?

Resolved! My Plan

Hi my iphone 6 is damaged so i cant use it, i cant afford to get it fixed so im paying for a service im not using. Is there anyway of freezing my plan and continuing to pay for the device? even if they blocked the sim although i wont be able to use i...

Resolved! Pay and Go

Hi everyone, does anyone know how to access a bill online for a pay and go account? I keep being debited for a low balance but have know idea where the credit is being spent? Thanks

Resolved! 0345 Nos

0345 Nos - are they included as part of free calls -Yes I know this has been answered before but that was in 2014 Has it changed?Thanks you

Resolved! PAC code to port my number FROM 02 to another provider - where is the link ?

Ive now been on hold on the phone for an hour and on chat for around 30 mins - I can find how to port TO 02 but not how to port from O2

Cancelled contract - still being charged

I cancelled my contract in September 2015 using the o2 Chat support service, but recently realised I have been charged each month post-cancellation - for over a year. So, I contacted Customer Support by phone Tuesday, September 27th, 2016 to ask for ...

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