Unable to pay my 3 monthly accounts

[Anonymous]

O2 I have been a loyal customer of yours since before you were O2; BT, I have stayed with you through name changes and takeovers, but the last four months has tested that to fullest.

Why!!! I hear you ask, you payment systems and the faults has meant much frustration. Your company claims that their is no fault, but is rather a fault with MY bank which is untrue.

But today has taken the biscuit, I phone your automated service trying to pay the bill; but failed again, to be put through to one of your service operators. Who in fairness tried twice to take a payment which failed AGAIN. He asked if I had another card; no I don't, then asked if I was sure I had the funds to cover the bill; yes I do, then stated the problem is with your bank failing to process the payment.

After talking with your service operator, I called my bank who checked the history on my account, not only have they NOT declined any payments, they haven't received any notifications from you; O2.

So your payment; both online and automated service, are broken. It has been a known fault on your online service for four months, even your store assistants know about it and they are as frustrated with it as I am.  I need you; O2, to get your engineers to look into the faults.  I tried to request that your operator to put in a notification while on the phone this morning.  He claimed he couldn't.

So I politely ask that you sort both out ASAP.  

POSTED ON FACEBOOK AND MESSAGED YOUR FACEBOOK PAGE ALSO

[jonsie]

O2...PayPal.....joke yes...a bit like the present system!!

[Cleoriff]

It does put another element in the mix I agree. If anything went wrong O2 would blame paypal I expect

[viridis]

Well they hardly blame the current payment handler for anything,

[Cleoriff]

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@viridis wrote:
Well they hardly blame the current payment handler for anything,

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No they blame the bank....

[viridis]

Tbh, I can't be assed anymore.

[viridis]

Still not working btw,

[jonsie]

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@viridis wrote:
Still not working btw,

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Not surprising to be honest...

[Cleoriff]

I know we have mentioned @Toby many times about this appalling issue. However I would mention here ..NEXT weekend is the start of the Easter break and many customers will be off on their travels. So will CS I expect. I would suggest we have gone past the very urgent stage now

[viridis]

Well I personally can't wait to spend hours of my holiday calling customer services to process 3 payments a day.

#Ifitaintbroke...GetO2tomoderniseit

[viridis]

Thank-you for the 2 emails telling me my account is now in arrears, I was fully aware of that, and nice to see that system works fine... Now just fix the capped out junk system so I can pay.