Unable to pay my 3 monthly accounts

[Anonymous]

O2 I have been a loyal customer of yours since before you were O2; BT, I have stayed with you through name changes and takeovers, but the last four months has tested that to fullest.

Why!!! I hear you ask, you payment systems and the faults has meant much frustration. Your company claims that their is no fault, but is rather a fault with MY bank which is untrue.

But today has taken the biscuit, I phone your automated service trying to pay the bill; but failed again, to be put through to one of your service operators. Who in fairness tried twice to take a payment which failed AGAIN. He asked if I had another card; no I don't, then asked if I was sure I had the funds to cover the bill; yes I do, then stated the problem is with your bank failing to process the payment.

After talking with your service operator, I called my bank who checked the history on my account, not only have they NOT declined any payments, they haven't received any notifications from you; O2.

So your payment; both online and automated service, are broken. It has been a known fault on your online service for four months, even your store assistants know about it and they are as frustrated with it as I am.  I need you; O2, to get your engineers to look into the faults.  I tried to request that your operator to put in a notification while on the phone this morning.  He claimed he couldn't.

So I politely ask that you sort both out ASAP.  

POSTED ON FACEBOOK AND MESSAGED YOUR FACEBOOK PAGE ALSO

[nige4]

Still fun & games with the payments then I see!
I'll just carry on sunbathing & to hell with it 😎🌞🍻

[Cleoriff]

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@nige4 wrote:
Still fun & games with the payments then I see!
I'll just carry on sunbathing & to hell with it 😎🌞🍻

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Yes @nige4 I expect you have seen @viridis's thread here?

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Card-payment-system-Half-a-year-on/td-p/957388

PS...enjoy your holiday....if you can

[nige4]

Just read it @Cleoriff.
I'll not get too indulged whilst on me jollies though, currently feeding the stray cat population of playa blanca lol

[jonsie]

Plenty of wild cats there mate.....

[nige4]

@jonsie we've currently got 7 at our villa, 2 new recruits arrived this morning lol They are all very timid which is pleasant.
What I ain't paying on phone bills I'm spending on moggie food haha

[Beenherebefore]

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@jonsie wrote:

Plenty of wild cats there mate.....

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Some on 2 legs and others legless 

[viridis]

Badum tsss

[Cleoriff]

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@Beenherebefore wrote:

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@jonsie wrote:

Plenty of wild cats there mate.....

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Some on 2 legs and others legless 

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You sound so knowledgeable @Beenherebefore

[nige4]

Still no joy & still no contact from 02 even though they knew full well about it 3 weeks ago when Jake contacted me.
Just goes to show we are easily forgotten!

[viridis]

Yup, same here, but I'm away from tomorrow and it will wait.