O2 I have been a loyal customer of yours since before you were O2; BT, I have stayed with you through name changes and takeovers, but the last four months has tested that to fullest. 
Why!!! I hear you ask, you payment systems and the faults has meant much frustration. Your company claims that their is no fault, but is rather a fault with MY bank which is untrue.
But today has taken the biscuit, I phone your automated service trying to pay the bill; but failed again, to be put through to one of your service operators. Who in fairness tried twice to take a payment which failed AGAIN. He asked if I had another card; no I don't, then asked if I was sure I had the funds to cover the bill; yes I do, then stated the problem is with your bank failing to process the payment.
After talking with your service operator, I called my bank who checked the history on my account, not only have they NOT declined any payments, they haven't received any notifications from you; O2.
So your payment; both online and automated service, are broken. It has been a known fault on your online service for four months, even your store assistants know about it and they are as frustrated with it as I am. I need you; O2, to get your engineers to look into the faults. I tried to request that your operator to put in a notification while on the phone this morning. He claimed he couldn't.
So I politely ask that you sort both out ASAP.
POSTED ON FACEBOOK AND MESSAGED YOUR FACEBOOK PAGE ALSO
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The payments I made over the phone were the last ones due.
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@viridis wrote:
The payments I made over the phone were the last ones due.
Weren't those payments made with the help of an advisor who called you?
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Jake, yeah. He put them through over the phone.
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@viridis wrote:
Jake, yeah. He put them through over the phone.
I thought so. Not really a system fix then if you couldn't do it yourself?
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If I can remember correctly Jake couldn't help @nige4....
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@nige4 wrote:
Jake even........ 😶
I'm not sure....maybe you got it right first time 
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@nige4 wrote:
Many have said I'm past help but this is an all new level even for me lol
I'm off on me jollies for 2 weeks Thursday morning so if they ain't sorted it by then no money for joke & the gang 😎
What a wonderful 'freudian slip'....
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