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Unable to change PAYG billing address!! Ludicrous!

Mancmonkey
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Looked everywhere to change my billing address to place an order.

Live chat amazingly told me that the address I originally register on 'Myo2' can NEVER EVER be changed.

How ridiculous!
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MI5
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You can’t change it yourself on a PAYG account.
Your only chance is to call 4445 and speak to an agent or start a new account with the correct address.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Mancmonkey
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The guy on o2 chat said I cannot be CHANGED EVER!

Wrong info?
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Mancmonkey
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Edit - Image of chat log removed to remove advisors surname. 

 

Customer: So when payg customers change their address they can never change it with O2? 

 

Advisor: Yes Julian, your address will remain the same. 

 

Customer: Wow very very bad!!!

 

Advisor: I understand your frustration. 

 

Customer: Maybe I'll buy from a different company. 

 

Customer: Tell your managers its very bad. 

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MI5
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I believe he is correct but the advice usually given on here is to call rather than chat.
Worth a cal just to check?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
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Cleoriff
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Perhaps they aren't interested in keeping track of PAYG customers?? Ridiculous if so.

What if you need a new sim sending out if you live miles away from an O2 shop?

Veritas Numquam Perit

Girl in a jacket
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Martin-O2
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Hey @Mancmonkey I've asked for clarification on the situation around PAYG customers changing their billing address. I'll update this thread once I get a response. wink

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