Solved: Number Transfer

Sadie2 · ‎17-04-2018

Bought my new phone last Tuesday (10th April) and phoned to transfer my number from my old phone on the same day. Been into store and spoken to customer care twice who have all said to wait 24 hours.

It's now been a week and my number still hasn't transferred.

Help please!

MI5 · ‎17-04-2018

@Sadie2 follow the help here https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Anonymous · ‎17-04-2018

@Sadie2 Are you transferring from another network or just a sim swap?

Sadie2 · ‎17-04-2018

Transferring from another network

Sadie2 · ‎17-04-2018

@Anonymous transferring from another network

MI5 · ‎17-04-2018

@Sadie2 follow the help here https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎17-04-2018

@Sadie2 Sounds like something has gone wrong with the port.

Martin-O2 · ‎18-04-2018

Hi @Sadie2 have you had any luck with importing your number?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
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Sadie2 · ‎18-04-2018

@Martin-O2 Nope! Now spoken to 5 members of the customer care team who all say it will be done within 24 hours and still nothing has happened.

MI5 · ‎18-04-2018

When did you get your pac from your old provider?
They only last for 30 days so if longer than that you’ll need to get a new one.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎18-04-2018

@Sadie2Got the phone last Tuesday 10th and requested her PAC at the same time

Edited to add 'Maybe'....

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