Unable to change PAYG billing address!! Ludicrous!

[Mancmonkey]

Looked everywhere to change my billing address to place an order.

Live chat amazingly told me that the address I originally register on 'Myo2' can NEVER EVER be changed.

How ridiculous!

[MI5]

You can’t change it yourself on a PAYG account.
Your only chance is to call 4445 and speak to an agent or start a new account with the correct address.

[Mancmonkey]

The guy on o2 chat said I cannot be CHANGED EVER!

Wrong info?

[Mancmonkey]

Edit - Image of chat log removed to remove advisors surname. 

Customer: So when payg customers change their address they can never change it with O2? 

Advisor: Yes Julian, your address will remain the same. 

Customer: Wow very very bad!!!

Advisor: I understand your frustration. 

Customer: Maybe I'll buy from a different company. 

Customer: Tell your managers its very bad. 

[MI5]

I believe he is correct but the advice usually given on here is to call rather than chat.
Worth a cal just to check?

[jonsie]

Outrageous! Do O2 not train these incompetents at all? 

[Cleoriff]

Perhaps they aren't interested in keeping track of PAYG customers?? Ridiculous if so.

What if you need a new sim sending out if you live miles away from an O2 shop?

[Martin-O2]

Hey @Mancmonkey I've asked for clarification on the situation around PAYG customers changing their billing address. I'll update this thread once I get a response.