Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Sim ONly COntract - In Store?

I got a new phone (Galaxy S8) and would like to upgrade form PAYG (£10 a month using the top up line) - to a 12 Month SIM only contract but I do not want to wait the 3 business days for this to be delivered with it being the weekend (and there is no ...

Resolved! Pay monthly charges

Any way I can block the numbers I pay for??? I have unlimited minutes and keep getting charges. Thanks for all your help

Resolved! Big bundle

Hi, I pay £10 for a bing bundle - 100 texts, 100 mins and 1G data. This month when I topped up and checked my balance I have had a reply saying, "You either don't have a Bolt On or you have a Bolt On that we cannot provide a balance for such as O2 Fr...

Resolved! New contract/upgrade

Upgraded phone and new contract.Old contract was 2GB data new one is 3.When I picked up my new phone I put the old sim in new phone thinking this was right. However I then found out I should have requested new sim with old number if I had wanted to k...

Resolved! Older bills

Hi I need to access my bills from December 2012 as I am applying for my permanent residency here in the UK and I need to show 5 continuous years of getting bills How can I access this through the site ?

Resolved! how do i download my old 02 bills

How do I download my old 02 bills for my end of year accounts

Resolved! payments

i would like to change the way i currantly pay my top up at present i just gets topped up when i go close to £5 but i want to change the card i am using and the way i pay my monthly top up

Complaint

I am really frustrated because I ahve been trying to change my account name since 6 September. I have been a loyal over ten years O2 customer. I have recently divorced and I have changed my surname via deedpoll. I have contacted O2 they asked me to f...

Resolved! Topped up wrong number

Hi, I hope someone can help, I tried to top up my daughters phone today using the online web top up service, but it was the wrong number my daughter gave me, is this able to be refunded please or is someone going to be enjoying a free top up and my h...

Resolved! Unexplained entries on latest bill

Despite two live chats and a case raised I've had no satisfactory explanation on some entries designated "NOR" on my latest bill. There's varying amounts of data usage over a four day period with charges totalling £40,but other NOR entries on the sam...

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