Trying to keep my old number

[Anonymous]

I recently got a new phone that required a new sim. I decided to change from my current pay & go to a pay monthly sim but the issue arose when I wanted to keep my current pay & go phone number. I was attempting to keep my number but in doing so I used the sim swap thing but the pay monthly sim was already activated, like I had service, in store when I bought the phone and it came with a temporary number.

So my questions are:
1) Will anything happen as I tried to sim swap an activated sim?
And 2) How do I keep my old number?

Any help would be greatly appreciated, thank you

[jonsie]

I would definitely be calling them. The store may well ask you to do the same and a week to transfer the number is far too long. You certainly have more patience than me and I consider myself quite laid back. I would be very annoyed by now. I'm not sure exactly what has gone wrong but a phone call is much less time consuming than getting to the store. Hope you get this sorted soon.

[Martin-O2]

Hi @Anonymous have you make any progress on this issue since you last posted?

[Anonymous]

Oh whoops! Completely forgot to come back and finish this post out 😕 I took the advice of calling O2 and they were able to sort it out for me. Thank you guys again for all the help and advice!

[jonsie]

Glad they sorted it for you

[MI5]

Good news and thanks for letting us know.

[Cleoriff]

Well that didnt take long at all @Anonymous only from 30/3!! Seriously, pleased its sorted at long last..:smileywink:

[MI5]

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@Cleoriff wrote:

Well that didnt take long at all @Anonymous only from 30/3!! Seriously, pleased its sorted at long last..:smileywink:

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To be fair to O2 on this occasion, the OP used the wrong form at first so this may have confused the system somewhat.

Anyway, all sorted now which is the main thing