Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Cancel contract

Hi,I have moved overseas and want to cancel my account. Can you please advise how I can do this online.

Resolved! Paying monthly

Can i pay so much each week of my bill so I don't have to pay the full amount at the end of every month?

Resolved! Calling mobile while turned off

Hi, When I call my mobile when it is turned off I can hear ringing on the line. It rings about 8 times then appears to answer with silence for five seconds then the call ends. I have voicemail turned off in Tugo. I expected a message about the mobile...

Resolved! Canceling a contract

Hi, my contract is due to run out 30/6/2016 due to finding a much better deal, I will unfortunately be leaving o2. Due to not canceling the contract 30 days prior will I still be charged next months £28? Or will the contract cease to continue?

Resolved! Voicemail deactivate

How do I turn voicemail off on an iPhone SE ?I don't have tugo either

People think my phone is always engaged

It isn't and even revlbooting it doesn't clear the fault. I can call out but everyone tells me my phone is always engaged. Anyone come across this before? It's an iPhone 6.

Resolved! Travelling in Europe - worried about data charges abroad

Maybe I should know this but I am travelling @ Europe for two weeks soon. I have a contract with O2 and in the past despite turning off data roaming Ihave been charges a £60 extra because I have used data. I dont understand how this happens as data i...

Resolved! O2 refresh and cpw upgrade

Hello, quick question. I have a couple of months left on my 02 contract. Can I pay of my refresh tarrif/balance of my phone and upgrade through 3rd party company like carphone warehouse or mobile.co.uk? Or would I have to wait till the end of my 2 ye...

Resolved! Phone going straight to voicemail occasionally?

Why do phones do this? It's a Galaxy S6, it's not in Do Not Disturb mode and even if it was the caller is on my list of Favourites. I got an answer phone messages straight away but not the original call. Phone shows good 4G signal and the O2 status p...

Resolved! 4G on Nexus 5x

Hi i switched over from Vodafone to O2 a few days ago on a 12 month simon plan 4GB of data.i have not been able to get a 4G signal only H - at 5 locations i been where there shows should have good 4G coverage all in London. The Nexus 5x is sold on o2...

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