Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! extorsionate air time charges

I down graded my phone from a super duper Samson S7( or something ) to something smaller and more affordable. I worked out that i did'nt chat much (or so I thought) and now I have been stung for a bill of 80 quid. I can barely afford food or to pay m...

Resolved! Air time charges

I down graded my phone from a super duper Samson S7( or something ) to something smaller and more affordable. I worked out that i did'nt chat much (or so I thought) and now I have been stung for a bill of 80 quid. I can barely afford food or to pay m...

Resolved! Upgraded and received new SIM but no carrier is being registered

Hi, I upgraded from a very old LG phone to an iPhone 6s yesterday. The LG phone no longer exists as I explained on live chat but the new phone is not picking up that the new SIM is O2. So apart from bowsing the web, the phone is useless. I can't foll...

Navigating website

o2 must employ someone just to make website as difficult as possible to navigate and useless if you get there !

Resolved! O2 Debt Collection issues

Hi, Can anyone help with this?Last year I ran up a large phone bill with O2 which I was unable to pay. It was passed to Wescot, a debt collection recovery agency, and I entered an agreement with them to pay £30 per month. I did this each month and di...

Unable to receive Incominig call and Text message (disrupted service after new porting)

I have now been with O2 for 10 days and only got 1 day of full services. Since submitting my PAC for porting my old number from EE, I have had nothing short of a nightmare and seems no one at O2 is capable of sorting this out. 14th Aug 2016 - Bought ...

iPhone data roaming in Spain

Hi all, I have an iPhone with a pay monthly sim and my problem is that it's data roaming doesn't work at all (can't connect to data service, voice and texting works perfectly). I am in Spain now and the roaming works perfectly fine on the same sim bu...

Resolved! Going travelling and i still have 6 months left on my contract

Hello, I'm going away travelling for 7 months in January 2017, but my contract doesn't expire until June 2017. Is it possible for me to downgrade my contract to a pay as you go sim (i'm guessing I have to pay off the device plan), which I'd then be a...

Resolved! travelling and then moving abroad - phone contract advice (for a technophobe)

Hello all, I'm setting off for 3 months in central america in October 2017, before then flying to NZ in January 2017, for an unknown period of time, but for at least a year. I am a complete technophobe when it comes to phones / contracts and understa...

Resolved! Cancelling my contract

I have tried phoning the 202 number twice, waited 20 minutes both times and both times once I got through to an adviser they put the phone down on me. I want to cancel my contract as I've finished the payments for it. How can I cancel it without havi...

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