Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Can't receive calls or texts on 4G Connection??

Hi Everyone,I upgraded my old iPhone to a new one (iPhone 5S 16GB Gold Pay Monthly) this March. For some reason from yesterday (haven’t dropped the phone or spilt anything on it) I can’t receive calls (goes straight to voicemail) or receive texts whi...

Resolved! HTC 10

Can anyone tell me if O2 have any intention of stocking this phone?I contacted live chat about 10 days ago and was told there will be news on this phone in the next few days. I contact them again 4 days later and was told there is now news on the pho...

Resolved! Change Billing Address to Overseas

Hi all, I've recently moved to the USA and was trying to change my billing address to my new address over here. My direct debit has not changed, and my bank account is still based in the UK, but the cotact address for it is now based in Boston, MA. I...

Resolved! 02 rewards

Can i use my 02 rewards towards a new phone and how can i do that?

Resolved! Keeping same number with new sim only plan

I am on a sim only plan and wondered whether if I get a new sim only plan would I still be able to keep the same number?

Resolved! Answering calls overseas

Will it be free to receive calls in new destinations of O2 Travel without triggering the daily charge?

Phone Unlock Help :(

Hi everyone! I thought i would ask here as phone calls aren't getting me anywhere and i was wondering if anyone here has been in this situation. I paid off the remainder of my contract and have requested my phone be unlocked a few times, each resulti...

Resolved! Unable to access Tu Go

I cant get into Tu Go on my iphone or ipad. Each time I select it, it goes straight to the home page. Any ideas?

Resolved! O2 rewards

Well I saved some money with o2 rewards and when I transferred my number I lost that money and how will I get this back?

Resolved! Why do I only have 100mins allowance after upgrade to sim only 500 12M 500Mb unlimited text???

Hi ,I have upgrade to sim only on 29th June 2016 by phone ,when I call the customer service,the lady told me clearly that I have 500mins 500Mb &unlimited text ,£5/month .BUT today when I check my allowance by phone app ,I only have 100mins allowance ...

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