Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Should I change from Pay and Go?

Any help would be greatly appriciated. I have been on O2 for many many years, always on Pay and Go. At the moment I have a Sony z1 compact but the side button has broke and I need a new phone. I am on the £15 big bundle where I get... 750 minutes 200...

Resolved! O2 open for MOD

Hello everyone. Just after some advice as I'm new to o2 and just getting set up.I was told in store to text OPEN to 2020 to be able to apply MOD discount, have done so but not sure what I need to reply with. Any pointers would be appreciated!

Resolved! Change date money gets taken out

I have been trying to call o2 for the last 2hours (got left waiting for 45mins), waiting for an o2 guru since 8am no joy there again... All I'd like to know is how to change the date my bill gets taken out of my account.

Resolved! Non expiry pay as you go

What top up can I get which gives me long term service that doesn't expire if I use it occassionally? Say once every 6 months?

Resolved! Unblock phone

I need my phone unblocking after it was stolen - I now have new phone and card but can't get through online or on the landline. Only been trying for 2 hours...

Resolved! Still being charged for nothing

Hello.At the end of July I left UK for good, so I paid off my phone, cancelled my contract and took only one months tariff at the beginning of July to last me until I leave.Since 30th of July I am not using any of O2 services and today I surprisingly...

Resolved! Wanting to cancel my monthly SIM only

I got the SIM the previous day, my phone won't accept it so I want to cancel it, simple as. It's been taken fully out of packeging and used once, but I'm assuming it can still be cancelled since it hasn't been 14 days, right?

Resolved! Bill overdue

Hello I have an over due bill of £59 (2 months contract ) and my phone was cut off Bout a week n a bit ago when I was 28 over , I can make a payment later but not all of it , will I get phone use back?

Resolved! Caller gets several rings even when I have no signal

I always used to get O2's missed call (technically the abandoned call type of alert) texts to say someone had called but couldn't get through, now I don't get these - unless I've been trying to ring someone at the same time they've been ringing me or...

Resolved! Strange prices per text

Hi there,I don't understand why on my bill a text message from Uk to Poland appears at £0.167 per text. The customer service person told me it was 20p. So where did this strange 3 digit decimal came from? And the call cost at £8.345 I was a bit confu...

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