on 02-07-2014 17:40 - last edited on 03-07-2014 10:16 by Toby
Hello,
My contract is ending on the 18th July 14 and I want to switch to pay as you go.
I have been in contact with an agent on the chat who sent me a new Sim and confirmed that my contract would be switched to Pay as you go and my current number would be transfered to the new Sim on the 19th.
On the 30th June, I received a text confirming that the migration date was going to be done on the 1st July
I then contacted an agent on the chat to confirm that the migration date was at the end of my contract on the 18th, not before. The agent confirmed that he had made the change and i received a confirmation emai : migration date to transfer your mobile number 07... On pay and go has been changed from 30/06/2014 to 18/07/2014 as per your request.
Since the 1st July, my mobile number is out of order but my bill is covering my usage until the 24th July.
Since then, the online chat is unavailable
Can you please explain what is going on?
Thank you
Best
Vanessa
Solved! Go to Solution.
on 02-07-2014 17:52
on 02-07-2014 17:52
on 02-07-2014 20:40
on 02-07-2014 20:40
on 03-07-2014 07:33
on 03-07-2014 08:05
on 03-07-2014 08:05
on 03-07-2014 09:58
on 03-07-2014 10:04
on 03-07-2014 10:04